Category Archives: comcast
Dear Comcast, recently you introduced your new Interactive Program Guide for cable television service in our area. Now if it were merely a matter of me not liking the aesthetics of it, or the readability, I can understand that I’m just be picky. Change happens, sometimes not for the better. And just for the record, the aesthetics and the readability suck, in my far less than humble opinion.
Functionality may be where the problem(s) lie. But let’s talk positive first. The Program Guide can now DVR programs more than a week into the future. Closed captioning is now available on our HD television and it was not before. These are both good things, and I thank you and praise you.
As I implied earlier, the Guide is extremely difficult to navigate, and the website and instructional videos are really not much help if I’m being honest. The sleep timer is gone, so no more watching TV ’til I fall asleep. And it takes four steps to DVR something now where it used to take two. After a few days, by hit and miss, I got the gist of how things worked. But things began to go downhill, and out of my control, very quickly.
The DVR began to only record just a few minutes of a program the first night the Guide was installed. The first attack took out three programs recorded in one hour – one one hour show and two half-hour shows back to back at the same time. It did it to those same shows the next week. In the week between various programs suffered the same fate.
And then there were the other ‘fun’ things that occurred since the Program Guide was installed. On Demand has been intermittently working. Occasionally some channels would say that we’re not authorized to watch them. For instance, we would get the same message for The Cooking Channel, Cartoon Network and G4 that we get for a pay channel like Cinemax that we do not subscribe to.
I did not sit and take this by the way. I am a complete evil bastard when it comes to talking with customer service. However, since The Bride used to work for Comcast, I tried my damnedest to be polite and calm, just in case I was speaking to someone we/she knew or used to work with. Just for the record, since June 7th, I have logged fourteen total calls to Comcast for various problems.
Sunday night, the shit hit the fan, as they say. The season finales of “Game of Thrones” and “The Killing” did not record at all. There were other programs that didn’t record or only recorded a few minutes of that night, but those two hurt me. When I tried to calm down, and watch them OnDemand, my blood pressure shot into the sky. OnDemand wasn’t working either.
I was on the phone to Comcast immediately. I had had enough of this crap. Through gritted teeth I carefully explained the problems to the customer service representative, and a technician visit was planned for the next day. This was last Tuesday. Long story short, Comcast sent a guy who looked like a Russian mobster from “The Sopranos,” with a very thick (almost to the point of hysteria) accent to match, to my house to change out the cable boxes. I was told, and after he said it several times I understood, that the problem was fixed.
That night, and the next three nights, the problem reoccurred. I called the cable company again, all calm out of the question. I was no longer polite, I was no longer understanding – I was what is probably gently referred to as ‘the irate customer.’ Yet another customer service representative talked to me slowly and softly, as if I was on the ledge of a tall building and threatening to jump. I was told that I wouldn’t being paying for the service calls, I would receive a discount on the DVR bill and that a technician would be at my home on Monday.
After a weekend of the intermittently functional DVR giving us incomplete recordings if at all, the technician arrived Monday. He asked a lot of questions, fiddled with some wires and then went outside to call his supervisor. You want to know what the bottom line was? “It’s a software problem, and they are working out the bugs. Yeah, it sucks, but there it is.”
The technician left. Unharmed. And about a dozen more blood vessels in my forehead popped. The problem continues. And I’m looking into TIVO.
Yeah, I know, I’m late to this party as this Starz TV series originally aired at the beginning of this year. Having just recently obtained Starz I had an opportunity to catch up via OnDemand, watching all thirteen episodes in the space of a week, despite Comcast mucking with the HD. It wasn’t that I was really that bored or had lots of time on my hands, the series was really that compelling.
Now period pieces of this type I am usually all in or all out. I’m not a sword and sandal guy, and I don’t really dig gladiator movies. They seem just a bit too gay bathhouse for me. Reality check – I haven’t even seen all of Kirk Douglas’ 1960 Spartacus by genius Stanley Kubrick. I guess I should fix that. On the other hand, I am a big fan of movies and programs about Rome and the history of that time. I loved “I Claudius” and HBO’s “Rome” for instance. “Spartacus: Blood and Sand” falls solidly into the latter category. I loved it.
At first glance, I didn’t think I was going to like it though. There is a lot of the slow motion blue screen CGI effects that made things like 300, Sin City and The Spirit so visually unique. While the comparison to 300 is obvious because of the time period and the violent content, I did not mean to compare “Spartacus” to the others. This has nothing to do with Frank Miller, because this TV series is actually good.
“Spartacus: Blood and Sand” is visually thrilling and something we haven’t ever seen on television before, and that alone makes it must-see, but there is also a compelling story, addictive characters and performances that are better than most on TV. In all aspects, this is must-see-TV.
Just one of those performances you will only be able to see in this thirteen episode series unfortunately. Title actor Andy Whitfield was stricken with cancer and will not be returning to the series in its second season, but will make a brief appearance in the prequel series, “Spartacus: Gods of the Arena” that begins in January on Starz. He will be hard to replace, but rest assured I will be on hand for whatever comes next. This is truly great television.
In the most recent cable upgrade from Comcast, we were presented with a new channel – We. Now I thought that I had heard of it before, and what I thought I had heard was that it was a ‘women’s channel,’ similar to Oprah’s Oxygen or the grandmommy of them all, Lifetime. Their website even says WE Empowers Women. Upon looking at their schedule, I’m not so sure.
Their weekend programming seems to be composed of nothing but old “48 Hours” reruns, something called “Rescue Mediums” – about female psychics who make housecalls, and “John Edward Cross Country.” Seems more like a psychic network to me, and wasn’t John Edward revealed as a fraud a few years back, and wasn’t that why he was taken off the air? Perhaps I’ve heard wrong on that, but I still don’t trust this snake oil salesman. Maybe it’s just me, but I don’t want to believe I have dead relatives following me around, watching me, all the time, even when I’m on the toilet. Somehow I think there might be better things to do in the afterlife than that.
The We schedule during the week doesn’t promise much more than curiosity, the same sort of curiosity one might have to see a freak show maybe. Programs like “Cruel and Unusual Transgender Women in Prison,” “Bridezillas,” “Unwrapping Macy’s,” “Girl Meets Cowboy” and more reruns of “Kate & Allie,” “Hope & Faith” and “Dharma & Greg” than you can shake a stick at.
And even though it does seem like the psychics/weddings/sitcom-rerun network, I will still give a try. Heck, some of this stuff does sound interesting, especially “Cruel and Unusual Transgender Women in Prison.” Hey, at least Comcast didn’t give us another golf channel…