Category Archives: game stop

The Ghost of Portal

I hate Q. You know, Q from “Star Trek The Next Generation.” Or more accurately I hate John de Lancie, who provides the voice that annoys in the game Quantum Conundrum.

More than a year ago, maybe two, when I discovered what a great place for customer service the Marlton Game Stop was (sadly, it’s gone now), I asked for a gift recommendation for The Bride, who at the time was well immersed in Portal. I wanted something like Portal for when she finally finished Portal. A game that was not yet out was suggested – Quantum Conundrum.

The game never came out. At least that I know of. I looked and asked and asked and looked, but for the most part no one else had heard of it. Imagine my surprise when it showed up as a download from the PlayStation Store. It was quickly purchased and brought to the attention of The Bride. Happy way late Christmas/Birthday/whatever present. She took to it, like, well, like The Bride to Portal.

In the game John de Lancie voices Professor Fitz Quadwrangle, who much like like GLaDOS in Portal, never shuts up. It’s to the point of madness, and it’s not even about cake this time. The professor’s house has become a maze of alternate dimensions, and you the player, his nephew, have to navigate your way through the house, with the help of his clueless disembodied voice, until the house and the professor are all back in the same right dimension.

Quantum Conundrum is a puzzle game, so it infuriates me almost as much as de Lancie’s voice annoys me. I can’t play it, but The Bride loves it, so I can’t complain.

The Value of Good Customer Service

When I heard about the free play offer on DC Universe Online for October, I decided it was time to buy the game I wanted the most, but never bought because of that pesky monthly subscription fee thing. So I went to the usual two places I have gotten my PS3 games from, Play N Trade, and then Walmart, and both let me down.

I was about to turn to the wonderful online worlds of Amazon and eBay when I remembered that there was a Game Stop right in town, mere moments from my home. I have been hesitant to shop at Game Stop as a company for one reason. My sister is a librarian, and some years back, there was someone filching videotapes and DVDs from the library, and selling them en masse to the local Game Stop. Considering that all of the items were marked with ‘property of said library,’ there’s no way the GS folks couldn’t have known what was up. It had to be a partner job. I had a hard time trusting Game Stop after that.

Proximity, and a crazed need for the DC Universe Online game prevailed and I called the Marlton Game Stop, not the one in the incident described above, it should be noted. Yes, they had a copy of the game, and sure, they’d hold it for me. Woohoo. I went right over.

When I went in, they knew exactly who I was and what I wanted. They tried to sell me on other games, but in a friendly, conversational manner – not like it was their job to do so, but because they wanted to. They hipped me to a game The Bride would definitely be interested in, a pseudo-sequel to the Portal games called Quantum Conundrum. And we also talked for a bit about comics and tabletop role-playing games.

Suffice it to say, the next time I’m looking to buy new games, they will be my first stop. That’s the value of good customer service. And for more info about playing DC Universe Online for free, check out this link.